Month: August 2017

outsourced labour in workflow

FieldMotion’s field service management software can send jobs to outsourced workers, including customer information and form fields. This means that your outsourcers fill in your form, and that is sent back to you as the outsourcing company. As a bonus, we also tie the outsourcing into workflow. When an outsourcer marks a job completed, the…
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workflow in customer relationship management software

This week is mostly about adding workflow to our customer relationship management software. The “customer journey” describes how a customer changes from being a lead, through its various possible other labels. There is no real end-point to the journey – a signed customer might become a re-sign, etc, a canceled customer might eventually become a…
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Prettying your email templates in Field Motion

FieldMotion field service management software has many parts to it which generate and send emails. Up until now, we’ve kept the design of those emails to be very bare-bones, but over the last few weeks, we took it upon ourselves to add a personalised touch to the emails, making sure the paperless forms of your…
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Tracking your mobile workers in FieldMotion

FieldMotion’s field worker software automatically adds some geolocation data onto important events in order to allow measurement of distance traveled by the mobile workers, estimation of time to the next job (etc), or even just so the person in the office knows what field workers are near a job in order to be assigned it.…
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Forms on Mobile Devices

Mostly when describing what we do, we’ve talked about the industry itself, “field service management”, but when you get right down into the details, what we’re mostly working on is putting forms on mobile devices so that engineers can fill in their report data easily in a digital manner so it doesn’t need to be…
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New features in the Dynamic Scheduler

This week, we concentrated on development of one of our flagship features – the dynamic scheduler. The dynamic scheduler is a field service scheduling software tool that lets you automatically assign jobs to your engineers. It tries to find the shortest route in order to finish the jobs, based on a number of criteria. The…
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how to: paperless office

We created an online savings calculator a few years ago which calculates how much money you can save by going paperless with our field service management software. It measures a few important metrics, but I think one of the most metrics is how much time is spent filling in documents, and the cost in paper…
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Why certification is important

We’re working through certification at the moment for some ISO standards and some computer security standards, in order to prove to ourselves and our service management software clients that we’re doing everything correctly and by the book. At first, we were exasperated at the need for these things, but there are really important reasons why…
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