While we have customers in many countries, the vast majority of our active users are in the UK and Ireland. We have a screen which we use to measure lag from various areas, so we can figure out if reported issues are within FieldMotion (FM) or local networking issues. When it lights up a new…
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We were talking to some people recently about how the system works, and one of them said something that got us thinking. He said “This is so much more than just a field service management system. I can’t quite put my finger on it, but there’s something else there”. I turns out the something else…
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As usual, this stuff may take a few weeks to filter down into the production servers so you may not be playing with it until then, but I like to explain what we’re working on, to keep us excited and keep you apprised of upcoming stuff. If you want to give FieldMotion a try, plese…
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Last week, I had a call from one of the bosses, who had just been talking to a potential client who had built up a large spreadsheet of 42 field service management systems active in the UK, and whittled the list right down based on features and demos to just us and SalesForce through a…
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The import system we’re building lets you import from any sensible data format, and map your own column names into the column/field names that we use internally here. While writing the prototype for an FTP exporter, I realised that the same method we use for converting incoming data can be used for outgoing data. For…
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Last week, we worked on SFTP imports, where customer data was imported in CSV/XLS/XLSX format from the client’s SFTP server. This week, we’re working on the opposite – that when a customer is updated, the changes should be pushed out (exported) to a client’s SFTP server. This is for fairly large clients that have their…
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We have imports in a number of places throughout the system, building each one separately. Some are better than others. The Jobs page, for example, has a nice importer which will let you upload a sheet of jobs in any reasonable format and let you “map” your own layout to our internal layout. You can…
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Over the last few weeks, we’ve been working away on various little projects to improve our field service management software. Yesterday, I finished the first prototype of a new importing system where our clients (you, maybe?) export their customer or job data in whatever common format they like (CSV, XLS, XLSX for example), and use…
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I’ve been tasked with writing a book about this field service management system thing that we built. Most of the books I’ve written have been code-related and general in nature. Writing a specific “how to” of a single system will be a bit more challenging. Especially as the system we have is really so large…
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Fieldmotion is a field service management system, which means that it is used by office workers to manage the jobs that field workers perform in the field. The most straight-forward use of an FSM would be to directly create jobs and give them out to the workers as they are created, but sometimes you will…
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