An issue that comes up with our field management service software clients more and more often lately is that most of our file uploads and importers are written using Flash to enable the file upload. The reason for this is that up until recently, there was no other way to upload files without having to…
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Generally, the way that service management software works is that you have an office-based staff which handles the apportioning of the jobs, and the field workers go out and handle those jobs. In some of our clients’ cases, they like to do it all out on-location. This involves bringing a laptop, because the CRM part…
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While we have customers in many countries, the vast majority of our active users are in the UK and Ireland. We have a screen which we use to measure lag from various areas, so we can figure out if reported issues are within FieldMotion (FM) or local networking issues. When it lights up a new…
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We were talking to some people recently about how the system works, and one of them said something that got us thinking. He said “This is so much more than just a field service management system. I can’t quite put my finger on it, but there’s something else there”. I turns out the something else…
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As usual, this stuff may take a few weeks to filter down into the production servers so you may not be playing with it until then, but I like to explain what we’re working on, to keep us excited and keep you apprised of upcoming stuff. If you want to give FieldMotion a try, plese…
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Last week, I had a call from one of the bosses, who had just been talking to a potential client who had built up a large spreadsheet of 42 field service management systems active in the UK, and whittled the list right down based on features and demos to just us and SalesForce through a…
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The import system we’re building lets you import from any sensible data format, and map your own column names into the column/field names that we use internally here. While writing the prototype for an FTP exporter, I realised that the same method we use for converting incoming data can be used for outgoing data. For…
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Last week, we worked on SFTP imports, where customer data was imported in CSV/XLS/XLSX format from the client’s SFTP server. This week, we’re working on the opposite – that when a customer is updated, the changes should be pushed out (exported) to a client’s SFTP server. This is for fairly large clients that have their…
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We have imports in a number of places throughout the system, building each one separately. Some are better than others. The Jobs page, for example, has a nice importer which will let you upload a sheet of jobs in any reasonable format and let you “map” your own layout to our internal layout. You can…
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Over the last few weeks, we’ve been working away on various little projects to improve our field service management software. Yesterday, I finished the first prototype of a new importing system where our clients (you, maybe?) export their customer or job data in whatever common format they like (CSV, XLS, XLSX for example), and use…
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