Customer Spotlight: Montgomery Refrigeration

Tell us a bit about your company

Originally a refrigeration and airconditioning installer and maintainer, grown into full FM services and building contract and fit out company
 
Please tell us a little about your position in the company

Account manager for Major supermarket retailer covering fridge, M&E, food prep and building maintenance

What problems were you having that FieldMotion was brought in to fix?

Inflexibility of existing system, outdated and expensive to amend the mobile to suit our business, limited in functionality
 
How has FieldMotion affected your business since you’ve started using it?

it has enabled us to move on for only having a single mobile service report to having multiple reports designed by ourselves that are applicable to each of our customers where relevant. We are able to convert paper checklists etc onto mobile forms saving on travel time for engineers to pick up printed sheets. We have been able to design a robust monthly engineer checklist covering the engineer, his vehicle, his tools and equipment, his PPE and his ladders. All of this on the mobile and set to automatically run every month
 
If you could put a number on it, how many hours/person/week have you saved by switching to FieldMotion?

No labour saving as we are a 2nd generation user of a mobile platform
 
Through your use of Fieldmotion, has your company seen a positive financial benefit, and if so what would that be?

yes, running costs reduced by 30%, we now don’t have to maintain our own servers to host the system, most new form builds, we can do ourselves removing these additional development costs compared to the original system
 
Do you think that FieldMotion software will help your company take on more work?

Yes, if we utilise it fully, it’s a great benefit when we are working as a sub contractor to another company and we need to be generating their work sheets etc

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Customer Spotlight: Heyn Engineering Solutions

About our company

Heyn Engineering Solutions offers a comprehensive range of materials handling solutions to leading industrial, manufacturing and warehousing sectors in the UK and Ireland. A complete service is provided from assessment and design to the installation, testing, training and maintenance of all solutions.

Heyn are representatives in Ireland for a number of leading manufacturers including Demag Cranes & Components, SEW Eurodrive Drives & Geared Motors, Reid Lifting Equipment and Tractel Lifting & Moving Solutions. These relationships are built on a mutual reputation for high quality performance and service excellence.

Heyn Engineering Solutions has broadened its services from Cranes, Hoists & Drives

  • Lifting Equipment and Accessories
  • Tractel Safety Components
  • Machine Moving, Service and Maintenance
  • Equipment Examination and Inspection (LOLER and PUWER)
  • Ship Management and Repair
  • Heyn Engineering Solution have a team of highly skilled consultants and industry-qualified engineers who receive regular product and service training. All services are carried out in compliance with today’s quality standards, using field service management software to record all jobs in real-time.

    My position in the company

    Kevin Denvir is Director of Engineering for Heyn Handling Solutions. Responsible for high level management of the division and all staff and processes that sit within the Engineering division and provides overall direction to work towards the company’s strategic objectives.

    What are the problems that Fieldmotion was brought in to fix?

    Fieldmotion was implemented to replace work books being completed by engineers on site. Naturally it took some time to have these copies returned to the office, copies could get lost or writing was unclear. This increased time taken for parts ordering, diary management and then in turn impacted upon invoicing and debtor days.

    How has Fieldmotion affected your business since you started using it?

    Fieldmotion has helped to transform our processes in the Engineering division. It has provided a platform to co-ordinate our engineers and receive real-time feedback on each of their jobs. This has improved our processes for parts provision, engineering diary management, it has helped to speed up invoicing and improve on the number of days it takes for customers to pay. Overall, we have not looked back since starting to use Fieldmotion and have recently implemented the platform in other areas of the business.

    If you could put a number on it. How many hours/person/week have you saved by switching to Fieldmotion?

    Heyn Engineering have used Fieldmotion as the basis for job management and reporting on a recently awarded contract with NI Water. Since the start of this contract we believe Fieldmotion has saved us approximately 15 mins per item, equating to 300 hours per month on average.

    Do you think that Fieldmotion software will help your company take on more work?

    Fieldmotion has already allowed us to implement a recent large contract with NI Water smoothly and effectively and has been vital in allowing our administration staff working on this contract to provide reports within the timeframes outlined in the contract. I have no doubt that Fieldmotion will continue to become an integral part of Heyn Engineering processes and will help us to provided added value to our current customer base and also attract new business.

    Customer Spotlight: Contract Energy Management Limited

    CEM – Contract Energy Management Limited

    Tell us a bit about your company

    CEM install and maintain commercial HVAC plant in communal plant rooms: residential blocks, offices and commercial properties.

    In addition, CEM is the only Authorised Service Partner in the UK of Alfa Laval, the leading global manufacturer of plate heat exchangers.

    Please tell us a little about your position in the company

    Steve Cullen, Sales & Marketing Manager, responsible for securing new Maintenance Contracts and Refurbishment projects. In addition, is responsible for administrating the CEM website and branding.

    Steve Cullen, Sales & Marketing Manager

    What problems were you having that FieldMotion was brought in to fix?

    CEM was operating a manual task management and reporting system that was predominantly reliant on engineers visiting the office to be allocated tasks and to deliver handwritten report sheets.

    When on site on medium term projects, this meant paperwork was received very late which affected turning around remedial quotes and delayed invoicing.

    Communicating instructions was difficult due to mobile reception issues in plant rooms and wasted administration time with callbacks.

    Handwritten report sheets, especially 3rd NCR copies, was difficult to read and had to be typed for quotes, reports and invoices.

    How has FieldMotion affected your business since you’ve started using it?

    Report sheets are available in the office the moment the task is finished. This allows CEM to be aware and turn around any remedial quotations required and verbally report to clients instantly.

    Report sheets in pdf format can be quickly emailed to clients.

    Invoices can be raised instantly, details of work done electronically copied from FM, and therefore improving cashflow.

    The office can raise tasks and allocate to engineers as they arise – the engineer can respond remotely when they have wifi reception.

    For PPM tasks, an engineer has all the tasks due that week on the system – therefore can attend when it is most efficient in terms of location and what other tasks they are allocated.

    Electronically inputting reports and taking photos to demonstrate issues, saves a lot of time on site and improves efficiency in completing remedial quotes.

    For out of hours callouts, the engineers can raise their own tasks and therefore produce report sheets against job numbers.

    All management and administration staff can view all tasks – either in the office or remotely.

    If you could put a number on it, how many hours/person/week have you saved by switching to FieldMotion?

    • For each engineer we estimate that around 4 hours a week is saved as a minimum.
    • For office staff that manage the allocation of engineering tasks, it is probably about 8 hours a week.
    • For administration staff that handle quotations and communicating with clients, about 4 hours a week saved.
    • For administration staff responsible for invoicing, about 4 hours per week.

    The above estimates must be taken in the context that the same number of staff has been able to able to manage a significant increase in work since implementing FM

    Through your use of Fieldmotion, has your company seen a positive financial benefit, and if so what would that be?

    Apart from the comments above regarding FM enabling growth in turnover with the same staffing levels, the biggest other benefit is improving cashflow by invoicing more quickly.

    Do you think that FieldMotion software will help your company take on more work?

    To increase business was a prime motivation in selecting FM. Undoubtedly FM will greatly assist and manage future expansion as it is easily scaleable.

    In our sector, the most important constraint to growth is identifying and recruiting experienced and highly qualified commercial HVAC engineers.

    The Outsourcing functionality is working well with our sister company, CEMWH, and we hope that our other partners adopt FM!

    Customer Spotlight: BPF Road Safety

    We contacted Roisin Maguire of BPF Road Marking to ask how their company was coming along with FieldMotion. Here are the questions and answers we received.

    BPF Road Markings

    Tell us a bit about your company

    We are a road marking company who like to keep at the forefront of developments, and ensure our clients get the best possible service. Our electronic presence is important to us and to our demanding clients in public and private sectors.

    Please tell us a little about your position in the company

    I’m the business manager and as such am tasked with ensuring our systems work smoothly, and keeping up to date with latest developments and innovative ways of ensuring efficient, effective work practices. I also hold a personal commitment to promoting environmental issues within the workplace and as such am interested in any innovations which allow us to reduce our organisational footprint.

    What problems were you having that FieldMotion was brought in to fix?

    We had far too many sheets of paper to be filled in, transcribed onto our online systems, filed, and revised. Fieldmotion was adopted as a means of bringing these paper sheets together electronically in a straightforward, intuitive manner which would allow all members of staff to carry out the required tasks and minimise task repetition. Incidentally the system has helped to eliminate lost paperwork and mislaid measurements, saving us a great deal of time and trouble.

    How has FieldMotion affected your business since you’ve started using it?

    Fieldmotion has allowed us to work in a more effective and efficient manner. We can now easily access past records in a matter of seconds, check job details and amend jobcards with a click of a mouse, and send updated information and drawings to our workers out on the road. They can file reports at the click of a button on their phone, which allows instant invoicing and troubleshooting where required. Simple transformation of jobcards into job reports for the customer and invoices save many hours of paper collation and handwritten invoice drafts. Photographs taken on site allow instant understanding of any issues arising. Signature facility allows sign-off of work by the customer, and the system creates an excellent impression of smooth operational function.

    If you could put a number on it, how many hours/person/week have you saved by switching to FieldMotion?

    We have saved at least one person half their time per week by bringing in Fieldmtion. As we didn’t have that time to spare, this means that we have freed up valuable time for doing other more productive tasks than routine paper pushing.

    Do you think that FieldMotion software will help your company take on more work?

    Absolutely. More time to advertise, deal with enquiries, organise and schedule additional work, as well as the increased number of enquiries we get from referral, by people impressed with our FIELDMOTION system in operation.

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