While reading up on the news today in the field service industry, I found yet another example of a field services management company which is just one of many similar companies, claiming to be the “leading” company in the industry. They get away with this because “leading” doesn’t really mean anything measurable when used in that context. See for yourself. A search for “leading field service management” mentions at least 5 different companies on the first page alone. We can’t all be leaders! Personally, I believe FieldMotion deserves to be called the leading field service management because it simply is the best. Hands down. Of course, I’m biased, and “the best” is not measurable either without context, let’s be honest!
So back to the regular news, then.
An opinion piece by George Malim on Vanilla+ suggests that customer service providers in the telecoms industry are using service management software now to improve their response times to issues, which in turn helps them to improve their customer ratings and their income. In Malim’s words, “We estimate that a ten-minute reduction on each job would increase service capacity by 50,000 jobs a month and earn a potential £6m in additional revenue a year.”
Field service software is not just for the industrial sectors. Even retail sector companies are finding that they need field service management software, as shown by this article by Aneesh Reddy which talks about effective sales and brand-building. In it, he says “led by evolution, retailers are using software like field service management for before-time workforce scheduling. They are also using route optimization software for swift delivery”. Hey, we do all that!
Finally this week, the Computer Business Review was at the Knowledge 17 conference in Orlando, US, where they reported on recent developments in field service management systems and workflow management (they called it “routing work”). They found the recent addition of Dynamic Scheduling to one product to be very interesting. We demoed our own dynamic scheduler last year at a conference, so I was very interested to compare the two. Ours schedules based on the job time, location, skills required, and the engineer’s daily work hours.
The FSM market size is set to more than double in size by from 1.78 billion USD in 2016 to 3.61 billion in 2021, according to a new report by Research And Markets. Factors that the report say are driving the expansion are the market’s need for the centralised management of field services, real-time collaboration, increased operational efficiency, and reduced operational costs, which Field Service Management software is known for.
Power Pro-Tech, a US company that specialises in service and installation of distributed power systems has recently started using FSM software to manage its workforce. They report a 10% increase in engineer productivity, a drop of more than 50% in open work orders, a decrease in overall administration, work orders are closed quicker, and invoices go out quicker. Contact us to hear how we can do the same for you, or use our savings calculator to figure out the savings for yourself.
Finances Online have done a fantastic review of our own product, FieldMotion, rating it 8/10. We have been given the Rising Star 2017 Award and the Great User Experience 2017 Award. Talk to us about our field service management software – we’re happy to give you a demo!
This week, we look at how FSM software increases margin in after-market field service work.
Industry Week has written an article showing how you can use field service management software to increase your margin in after-market field service. After selling hardware, it is important that you support what you have sold. If you use FSM software for this, you reduce the cost of service, because there is less time taken in overheads such as paperwork or looking up records. Ask us for a demo.
Travis Parigi of LiquidFrameworks named the time between work done and invoice sent the “CFO Challenge”. In field service, it can take up to 90 days in some cases to get paid, so it makes sense to get the invoice out as soon as possible. Our own customers have already commented on how shocked they were that FieldMotion allows you to send an invoice as soon as the work is done. In one case, a customer (Building Protection Services) managed to receive a call for a job, finish the job, and invoice, all within the space of 25 minutes! Would you like this same turn-around? Talk to us.
CIO Review has an article talking about how field service management software increases overall satisfaction around your work. One of the most important key points is availability of information. With FSM, your field service workers have information about the customer, the job, and all past jobs, right at their fingertips. They also recommend partnering with a software provider that is committed to successful implementation, training and support for the system. Contact us to talk about how we do in all this!
This week, we look at how Sears Home Services improved visit times by 40 minutes, a prediction of 11% market growth by Technavio, and a report by Plant Services showing that 70% of companies that use FSM report a boost on their ROI.
Sears Home Services is a company that provides servicing for all sorts of home appliances in various states in the US. They have more than 6000 engineers. They rolled out a field worker software over nine months using an iPhone app called SeeIt, and calculate that they reduced service visit times by an average of 40 minutes. see report here. With FieldMotion, the field workers can use their own Android or iPhone devices, and FieldMotion works whether the connection is solid, spotty, or even non-existent. Talk to us about our field worker software.
Plant Services is an industry magazine for plant maintenance professionals. In a recent paper, they reported that 70% of companies that adopted field service management software reported a positive financial impact from the investment. Talk to us about field software to see what savings you can make.
Technavio have released a paper predicting that the field services management market will grow more than 11% between now and 2020. If you’re not in it, you can’t win it! Contact us for a demo of how your business can use field service management software to improve your workflow.