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Category: Technical Blog

1,000,000 jobs completed

A milestone moment. A few weeks ago, we were doing a little analysis on our historic data and noticed that the number of jobs completed by our field service management software customers was getting close to a million. After a little work, we came up with a quadratic equation which closely modeled our growth. It…
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FieldMotion as a customer relationship management system

This week, we were concentrating on adding new tools to the CRM (customer relationship management) part of our system. We recently added that when a customer is changed from one “type” of customer to another, an email could be sent out to that customer. You get to define the email of course – we wouldn’t…
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stages of release in FieldMotion

I wanted to talk about how why FieldMotion’s software process makes us one of the most robust and reliable field service management software companies on the market. Startup companies race to complete features and ship them as soon as possible. We don’t do that, because we are aware that new features are never right. There…
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purchase ordering system

This week, we’re polishing the purchase ordering part of our field service management software. This is a system which allows you to create purchase orders, mark off the items as they come in, and automatically update the stock levels of the destinations as you mark them off. This helps our clients take yet another step…
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file attachments in the app

Files in the app can be attached in various ways, depending on the needs of the job or even the needs of the industry. A file can be attached to a customer, a specific job, an asset, or even the user of the app. This adds a sense of granularity, and lets you access the…
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route optimization in field service management software

We’re polishing off an upgrade to our dynamic scheduler, which is a field service route optimization system that allocates engineers to jobs based on a number of criteria. The technical details of how exactly it works are a bit of a trade secret, so I won’t get very much into detail about it, but I’ll…
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outsourced labour in workflow

FieldMotion’s field service management software can send jobs to outsourced workers, including customer information and form fields. This means that your outsourcers fill in your form, and that is sent back to you as the outsourcing company. As a bonus, we also tie the outsourcing into workflow. When an outsourcer marks a job completed, the…
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workflow in customer relationship management software

This week is mostly about adding workflow to our customer relationship management software. The “customer journey” describes how a customer changes from being a lead, through its various possible other labels. There is no real end-point to the journey – a signed customer might become a re-sign, etc, a canceled customer might eventually become a…
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Prettying your email templates in Field Motion

FieldMotion field service management software has many parts to it which generate and send emails. Up until now, we’ve kept the design of those emails to be very bare-bones, but over the last few weeks, we took it upon ourselves to add a personalised touch to the emails, making sure the paperless forms of your…
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Tracking your mobile workers in FieldMotion

FieldMotion’s field worker software automatically adds some geolocation data onto important events in order to allow measurement of distance traveled by the mobile workers, estimation of time to the next job (etc), or even just so the person in the office knows what field workers are near a job in order to be assigned it.…
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