Mostly when describing what we do, we’ve talked about the industry itself, “field service management”, but when you get right down into the details, what we’re mostly working on is putting forms on mobile devices so that engineers can fill in their report data easily in a digital manner so it doesn’t need to be…
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This week, we concentrated on development of one of our flagship features – the dynamic scheduler. The dynamic scheduler is a field service scheduling software tool that lets you automatically assign jobs to your engineers. It tries to find the shortest route in order to finish the jobs, based on a number of criteria. The…
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We created an online savings calculator a few years ago which calculates how much money you can save by going paperless with our field service management software. It measures a few important metrics, but I think one of the most metrics is how much time is spent filling in documents, and the cost in paper…
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We’re working through certification at the moment for some ISO standards and some computer security standards, in order to prove to ourselves and our service management software clients that we’re doing everything correctly and by the book. At first, we were exasperated at the need for these things, but there are really important reasons why…
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This week, we concentrated on improving the creation and output of reports for risk assessment software. These reports tend to be 60 or more pages long (the PAS 79 2016 report, for example), and so can normally take hours of tedious work for the engineer to fill out. By using FieldMotion, you cut that down…
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From our own point of view, and from the points of view of our customers, it is nice to be at a point in our service management software development where we are developing iteratively instead of coming out with new tricks every week. image: clean, rinse, repeat While I love it when we develop something…
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At its heart, all companies need to manage customer relations. For the smallest of companies, this can be as simple as meeting a customer in the shops and waving hello, or calling up someone you haven’t spoken to in a while to tell them of someone that might need their services (and to remind them…
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Scheduling is a big part of field service. When a boiler is inspected, you may want to schedule a maintenance visit in six months or a year. If you are doing a health checkup on a patient and all is well, you might schedule the next checkup for a year from the visit, or for…
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No two projects are the same. A person coming moving from FaceBook to Google will be lost for the first month. A person moving from Uber to Yahoo would also be lost. The same is true for all tech companies. When we hire a developer for our workflow management software, we follow a “boot camp”…
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We’re trialling a system in-house at the moment which allows us to throw our ideas into a database and then vote on which ones get priority. This way our field service management software development work is not dominated by one or two voices, but is led by consensus need instead. If this works out well,…
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