Customer Spotlight: Heyn Engineering Solutions
About our company
Heyn Engineering Solutions offers a comprehensive range of materials handling solutions to leading industrial, manufacturing and warehousing sectors in the UK and Ireland. A complete service is provided from assessment and design to the installation, testing, training and maintenance of all solutions.
Heyn are representatives in Ireland for a number of leading manufacturers including Demag Cranes & Components, SEW Eurodrive Drives & Geared Motors, Reid Lifting Equipment and Tractel Lifting & Moving Solutions. These relationships are built on a mutual reputation for high quality performance and service excellence.
Heyn Engineering Solutions has broadened its services from Cranes, Hoists & Drives
Heyn Engineering Solution have a team of highly skilled consultants and industry-qualified engineers who receive regular product and service training. All services are carried out in compliance with today’s quality standards, using field service management software to record all jobs in real-time.
My position in the company
Kevin Denvir is Director of Engineering for Heyn Handling Solutions. Responsible for high level management of the division and all staff and processes that sit within the Engineering division and provides overall direction to work towards the company’s strategic objectives.
What are the problems that Fieldmotion was brought in to fix?
Fieldmotion was implemented to replace work books being completed by engineers on site. Naturally it took some time to have these copies returned to the office, copies could get lost or writing was unclear. This increased time taken for parts ordering, diary management and then in turn impacted upon invoicing and debtor days.
How has Fieldmotion affected your business since you started using it?
Fieldmotion has helped to transform our processes in the Engineering division. It has provided a platform to co-ordinate our engineers and receive real-time feedback on each of their jobs. This has improved our processes for parts provision, engineering diary management, it has helped to speed up invoicing and improve on the number of days it takes for customers to pay. Overall, we have not looked back since starting to use Fieldmotion and have recently implemented the platform in other areas of the business.
If you could put a number on it. How many hours/person/week have you saved by switching to Fieldmotion?
Heyn Engineering have used Fieldmotion as the basis for job management and reporting on a recently awarded contract with NI Water. Since the start of this contract we believe Fieldmotion has saved us approximately 15 mins per item, equating to 300 hours per month on average.
Do you think that Fieldmotion software will help your company take on more work?
Fieldmotion has already allowed us to implement a recent large contract with NI Water smoothly and effectively and has been vital in allowing our administration staff working on this contract to provide reports within the timeframes outlined in the contract. I have no doubt that Fieldmotion will continue to become an integral part of Heyn Engineering processes and will help us to provided added value to our current customer base and also attract new business.