Field Workers – Working hard or making hard work?
Field Workers- Working hard or making hard work?
We’d all like to be better than our competitors. The reason we strive to be the best is of course, the competition. They give us the desire to go out there and dominate our prospective markets. We might not want to admit it but we all learn something from them, whether it’s big or small. If we think it will help, we will give it a whirl and I don’t believe that to be a bad thing.
Take a look at the processes you have in place. Are they truly efficient and productive? Do they get the most out of your work force? Take a long, hard look and answer truthfully! If you have field workers, I already know that you are not working to the best measure. Imagine these scenarios:
You run a construction company. You have 10 field workers. Each day they go to the office, get their paperwork for the day. They have several folders with risk assessments, job sheets and much more each. They go to their jobs and each time they fill out a form, they have to get a signature and then file it away to be taken back to the office and dumped on the accountants’ desk to process. This happens for 10 field workers, each time. I know what you’re thinking – that poor accountant!
You run the same construction company. You still have 10 field workers. Each day they go straight to the job. They don’t have any folders or paperwork. They have just one thing, a Smartphone! (Stay with me). They fill out their forms on the phone, get a digital signature and send the paperwork instantly back to the office and ready for the accountant to process as soon as the job is completed. This happens for 10 field workers, each time. I know what you’re thinking now – why is that accountant always smiling?