9 Aug 2017
New features in the Dynamic Scheduler
in Technical Blog by Kae Verens
This week, we concentrated on development of one of our flagship features - the dynamic scheduler. The dynamic scheduler is a field service scheduling software tool that lets you automatically assign jobs to your engineers. It tries to find the shortest route in order to finish the jobs, based on a number of criteria. The field scheduling software can set your jobs so that they require that your engineers have specific skills. You can set work hours for the engineers so they are not assigned jobs in the middle of the night or weekend. You can "stick" some jobs so they must be done at specific times. The work this week was on enhancing the job scheduling software so it has additional new features. You can now: Set work-days and hours for your engineers. Previously, it was hard-coded that jobs would be assigned Monday-to-Friday, 9 to 5, and anything outside those hours would be heavily discouraged by the heuristic. You can now set "shifts" for your engineers, and specific work-days. Set daily end-points for your jobs. Previously, the routes would be calculated from a "work-base" (for example, the engineer's home) and radiate outwards from there, but there was no guarantee that the routes would lead the engineer back home at the end of the day. Because European law says that field-workers need to be paid for the hours it takes to get to/from work, this means some routes could end up with the company paying overtime as the engineer simply drives home from the last job of the day. The route planner now designs the routes so that routes end up every day at the work base. Basically, routes are loops now where they were previously strings. The system would try its best to stop at 8 hours in a day. But if jobs are four hours each and there is 30 minutes travel between them, this could cause the planner to assign just one job per day. We have added in overtime rules to allow the planner to assign jobs that might stretch the daily work hours a bit. We have also added a new feature to allow you to add any overdue jobs to the pool of jobs being scheduled. So you can say "I want to schedule jobs assigned between Tuesday and Friday, and put any overdue jobs into that mix as well". With pest control scheduling software, you don't want to have to wait too long for a job to be rescheduled, if it has already been put off once. Some jobs require that a specific engineer do them. Maybe the customer likes the engineer, or they have specific knowledge of the job. You can now "stick" a user to a job so the scheduler doesn't try assign the job to someone else. this is particularly useful in service industry scheduling software where the product being services is unique.