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22 May 2017

recent Field Service Management news

in Technical Blog by Kae Verens
A global marking and printing specialist, Markem-Imaje, has increased their lead generation by 60% and decreased on-site customer service appointment times by 20% by adopting field service management software. Predictive maintenance involves using artificial intelligence to crunch the numbers on already-examined assets in order to predict future work needed. The medical equipment manufacturer Medivators uses predictive maintenance in its service management software to order checkups on equipment before it is predicted to fail, reducing service events by 78%. Augmented Reality is making its way into field service management. mCloud Corp, an asset management company, integrates augmented reality glasses with its field service engineer software to help the engineers work on assets they may be unfamiliar with. The glasses include cameras which allow remote experts on the assets to provide advice if needed.