Before using Fieldmotion
Before they started using Fieldmotion, they were concerned that implementation of the new system would be slow and customer information being lost.
In the past getting completed dockets/reports back to the office for invoicing was slow. They were dependent on finding a time in the engineer’s schedule to return paperwork, which had a knock on effect on a number of things-slower getting invoices out, slower to pick up follow up work on machines, not always having the information to hand if a customer had a query.MORE
After using Fieldmotion
The system is extremely user friendly and the support from the Fieldmotion office is excellent. They experienced the usual teething issues you would expect when implementing a new system, but help was always on the other end of the phone and any small issues we had at the start were either immediately corrected in real time, or where necessary additional training support was provided to both office staff and engineers on the road.
The new system will email a copy direct to the accounts department for processing and equally alerts the service department of any follow up required, equally their customer now instantly gets a copy sent to their email and a copy is available to the back office online going forward, this helps to improve the service Davcon offer their customers through limiting downtime and alerting them to potential health and safety issues on their machinery in a much more timely manner.MORE