Integrity is a proven specialist Fire, Security, and Facilities provider across England and the wider United Kingdom. They service the needs of some of the UK’s leading organizations in the public, commercial, retail, and industrial sectors. Using technologically advanced products and software, they design, install, commission, and maintain systems that include:
CCTV, Access Control, Intruder Alarms, and Automatic Fire Detection. Delivered through a dedicated team of trained and qualified engineers, they build committed working relationships with their clients based on quality and value for money.
Why did Integrity go for Fieldmotion?
Integrity was using a different system and we were looking for a new solution once we encountered some issues. We needed cloud-based software as many of our technicians work remotely. Cloud-based software allows forms to be filled at any time in any place.
Another problem we had was with converting quotations. This was one of the main reasons why we went with Fieldmotion Fire and Security Software. It wasn’t until we sat the Demo tailored to the specific needs of our company that we felt we had a system that suited us. Not only could we easily start converting quotes into a job but the App was able to capture signatures and photos while on site.
Name the Biggest Positive Enhancement to your Business
Integrity needed a system that logged planned, recurring and reactive jobs. The app helped with allocating jobs directly to engineers. As the business became streamlined we saved a lot of valuable time by sending reactive jobs to the nearest engineer. Everything seemed to be implemented into a similar process when we digitalized. The administrative team managed to allocate their attention to various aspects of office management, thanks to the significant time saved by eliminating the need to file and store paperwork, with the complete digitization of the technician’s tasks. Better time management due to the system allowed office colleagues to concentrate on expanding the business.
What were the main features you used?
FIELDMOTION software is cloud-based, and the App works offline, this is extremely valuable for hard-to-reach and very remote locations. The App can display an archive of previous jobs, which is useful when reviewing previous work. Our previous paper-based forms were able to be replicated within the FIELDMOTION system as digital forms.
We really benefited from the traffic light process. All the jobs, come up as Green (completed), Amber (due soon), and Red (over-due) on the system’s calendar. The drag-and-drop system allowed us to move planned jobs to make room for reactive work. Also, recurring jobs can be set up until we stop them.
Planned Preventative Maintenance (PPM)
Our remote technicians can access all relevant digitized forms, obtain client approvals and signatures, and update asset/sub-asset management systems while providing the admin team with key information allowing jobs to be processed quickly or placed on a recurring maintenance schedule.
FIELDMOTION quotation module ties in with up-grading jobs, raising purchase orders, and invoicing. The turnaround time for this is done in a day where as before it could take at least a week. Quotes are converted to a job, this job can then be completed and signed off by the customer and finally, invoiced within hours. All materials for jobs are kept on the system making future quotes much more accurate and easily processed.