CUSTOMER STORY

HygieneZone Ditched the Paper and Won Back Time.

A family-run NI pest control business swapped duplicate paper pads for digital records, a self-service customer portal and remote scheduling, without losing the personal service it grew on.

Industry: Pest Control
Team: 5 Engineers
Location: UK & Ireland

The HygieneZone Story

HygieneZone is a family pest control business, started in 2002 by Daniel Forbes' father after 20 years in the industry. Today Daniel runs it as service manager alongside his sister and three technicians, and it has grown steadily from small coffee shops to national heritage sites.

Two decades on, the firm still looks after its very first customer, an engineering company that has grown massively in the years since. HygieneZone has built almost all of that growth on recommendation and rapport rather than cold outreach, with accredited, environmentally focused technicians and a specialism in bird control, including the gull and pigeon work at Belfast's Victoria Square.

The Challenge

HygieneZone was growing, and the paperwork could not keep up. Once technicians were working out of vans rather than the office, customer folders went with them, and the office could not answer a query without the paper in front of it.

At the same time, customers were asking for digital records of their own, and the duplicate paper pads sat badly with a firm that has been environmentally focused for over 10 years.

Three outcomes needed:

Answer customer queries without digging through paper in a van
Give customers self-service access to their own records and reports
Cut the paperwork and win back admin time for actual pest control work

The Solution

The trigger was that large customer asking whether digital records were something HygieneZone could offer. The environmental case pointed the same way. HygieneZone weighed up the options and chose Fieldmotion.

A self-service customer portal

Customers log in and reach their records in seconds. When they ring the office, the answer is right there, not buried in a piece of paper in a van.
Photo reports from the field

Technicians send proper reports with photographs of any problem on site, so customers get the full picture when they ask, not a promise of pictures tomorrow.
Multi-site and audit access

Customers with sites across the country check every record from one login, and for audits, every document is already in the system, ready instantly.
Remote scheduling and time-stamps

Daniel schedules faster and remotely, and the time-stamps on each visit flag when a long-standing job has outgrown its original price, ready to reprice fairly.