CUSTOMER STORY

30 Years In, Still Growing Paper-Free.

A family-run commercial pest control firm in North Leinster swapped a paper report book for Fieldmotion, and gave every customer an audit-ready portal, faster invoicing and callbacks that no longer slip.

Industry: Pest Control
Sector: Commercial / IPM
Location: Ireland

The Eastern Pest Control Story

Eastern Pest Control is a family business run by owner Peter Flanagan, in operation for over 30 years and based in North Leinster, though it covers a good deal further out. Its main line is commercial pest control and integrated pest management for demanding sectors: warehousing, logistics, property management and food-related industries, where compliance rules are strict and constantly changing.

What sets the firm apart, in Peter's words, is that it is customer-based rather than reactive. Rather than waiting for a problem and rushing out to fix it, Eastern aims to keep everything working properly for the long term. That is why, over the years, it has invested in technology and reporting, and why most of its new business still comes through referrals.

The Challenge

As the business grew from something Peter could keep in his head to a team of technicians covering bigger contracts, the paper report book could not keep up. A technician might be out for two weeks or more before a report book made it back to the office, so invoices went out late and sometimes wrong, and callbacks got missed. Some customers paid for eight visits a year and only got six or seven, which meant refunds.

“The problem with the paper-based system was that things could get forgotten about. Callbacks might get missed.”

Stop callbacks and scheduled visits slipping through the cracks
Get accurate invoices out quickly instead of weeks later
Keep every customer audit-ready without hunting for lost paperwork

The Solution

Eastern looked at a few systems and none gave Peter what he wanted, until Fieldmotion. It helped that Fieldmotion is based just up the road in Northern Ireland, so there was always someone to talk to. The firm moved off paper, and the report that used to take weeks to reach the office now gets filled in before the technician leaves site.

"We looked at a few other systems and none of them were giving us what we were looking for, until we got to Fieldmotion."

An audit-ready customer portal

Every customer has a portal holding every job, contract, map and MSDS sheet in one place. When an auditor arrives, it is all there, nothing to hunt for.
Nothing gets missed

Reports flow straight back to the office, so the team sees what is done and what is not. If a callback is overdue, the technician gets a notification and goes.
Invoices out, cash flow up

The job is logged on site before the technician leaves, so accurate invoices go out straight away, not six weeks later. Peter's unexpected bonus was better cash flow.
Full site history, any technician

When one technician covers for another, the whole site history is on the app: past reports, bait box locations, maps. They walk in cold and still do it right.